Support Center

Find answers to common questions, troubleshooting guides, and ways to get help from the Infinity Wallet community.

How Can We Help You?

Choose the best way to get support for your needs

Documentation

Comprehensive guides and tutorials covering all features of Infinity Wallet. Learn how to use the wallet effectively.

Browse Documentation

Community Support

Connect with other users and get help from the community. Join Discord, Telegram, or our forum.

Join Community

Report an Issue

Found a bug or experiencing technical issues? Report it on GitHub and our team will investigate.

Report on GitHub

Frequently Asked Questions

Quick answers to common questions about Infinity Wallet

Infinity Wallet is a desktop cryptocurrency wallet that allows users to store, send, receive, and manage digital assets across multiple blockchain networks.

After installing Infinity Wallet, you can create a new wallet during the initial setup. The wallet will generate a recovery phrase that you must store securely.

Yes. Infinity Wallet can be downloaded and used for free.

Yes. Infinity Wallet is a non-custodial wallet, meaning you control your private keys and your funds. Your keys are stored locally on your device.

Infinity Wallet stores your private keys locally on your device and uses encryption to help protect wallet data. However, you are responsible for safely storing your recovery phrase.

Infinity Wallet supports multiple blockchain networks and continues to expand compatibility with additional ecosystems.

Yes, but you will need your recovery phrase to restore the same wallet on another device.

You can restore your wallet using the recovery phrase (12 or 24 words) that was generated when you created the wallet.

If you forget your wallet password, you can restore your wallet using your recovery phrase.

Yes. Infinity Wallet can connect to hardware wallets such as Ledger or Trezor for additional security.

New blockchain integrations are added through wallet updates. Once supported, networks can usually be enabled directly from the wallet interface.

You can download the latest version from the official website or update the wallet through built-in update notifications when available.

If you encounter a bug or technical issue, you can report it on the project's GitHub repository so it can be reviewed and fixed.

You can find help in the documentation, community channels such as Discord or Telegram, or by reporting issues on GitHub.

Common Solutions

Quick fixes for common issues you might encounter when using Infinity Wallet.

Wallet Won't Open

If Infinity Wallet doesn’t launch or crashes on startup:

  • Make sure you are using the latest version of the wallet
  • Restart your computer and try opening the wallet again
  • Check if antivirus or security software is blocking the application
  • Try running the wallet as administrator (Windows)
  • Reinstall the wallet if the issue continues

Transaction Pending

If your transaction is stuck in a pending state:

  • Check the transaction status on a blockchain explorer
  • Network congestion may cause delays — confirmations can take time
  • Low transaction fees may result in slower processing
  • Some networks require multiple confirmations before completion
  • If the transaction remains pending for a long time, check network status

Connection Issues

If the wallet cannot connect to blockchain networks:

  • Check your internet connection
  • Disable VPN or proxy temporarily
  • Make sure your firewall is not blocking the wallet
  • Restart the wallet and try again
  • Check if the network you are connecting to is currently operational

Missing Tokens

If tokens do not appear in your wallet:

  • Make sure you are connected to the correct blockchain network
  • Add the token manually using its contract address
  • Refresh the wallet balance
  • Verify the transaction on a blockchain explorer
  • Check if the token needs to be imported into the wallet

Slow Performance

If Infinity Wallet is running slowly:

  • Close unnecessary applications to free system resources
  • Update to the latest version of the wallet
  • Restart the wallet application
  • Disable unused blockchain networks if possible
  • Restart your computer if performance issues continue

Transaction Failed

If your transaction failed:

  • Check if you have enough funds to cover network fees
  • Verify that the recipient address is correct
  • Increase the gas limit if the transaction requires it
  • Review the error message for more details
  • Check if the smart contract interaction has specific restrictions

Still Need Help?

Can't find the answer you're looking for? Send us a message and our support team will get back to you within 24 hours.

Response time: Within 24 hours
Available: Monday - Friday, 9 AM - 6 PM UTC

Message Sent Successfully!

Thank you for contacting us. We'll get back to you within 24 hours.